Services

Outcomes first. Then the work.

SURVEX coordinates technical, facility, specialist and operations capabilities through one accountable operating relationship — not a directory of contractors.

Commercial building mechanical plant room and HVAC systems

How to read this

What it covers. When it is needed. How SURVEX manages it. What gets reported.

Technical services

HVAC

What it covers: Preventive and reactive HVAC across plant, distribution and occupied spaces.
When a client needs it: When comfort, plant reliability or after-hours continuity affects occupancy.
How SURVEX manages delivery: Scheduled maintenance, work orders, inspections and escalation through SURVEX.
What gets reported: Activity, exceptions and asset continuity on one record.

Electrical

What it covers: Electrical distribution, lighting, small power and related reactive work.
When a client needs it: When electrical faults, lighting or distribution affect operations or safety.
How SURVEX manages delivery: Planned tasks, access control and close-out evidence.
What gets reported: Open jobs, completions and outstanding electrical risk.

Plumbing

What it covers: Domestic water, drainage and related reactive plumbing programmes.
When a client needs it: When leaks, drainage or water services interrupt the facility.
How SURVEX manages delivery: Work orders sequenced against access windows and the appointment.
What gets reported: Response, resolution and repeat-issue patterns.

MEP

What it covers: Integrated mechanical, electrical and plumbing programmes across the facility.
When a client needs it: When systems cannot be treated as isolated trades.
How SURVEX manages delivery: Coordinated scopes, permits where required, and a single close-out path.
What gets reported: System activity rather than disconnected trade reports.

Civil maintenance

What it covers: Fabric, finishes and civil snagging that keep the building usable.
When a client needs it: When presentation, fabric or access routes require planned or reactive attention.
How SURVEX manages delivery: Scoped tasks under SURVEX coordination and inspection.
What gets reported: Completion evidence and outstanding fabric items.

Preventive maintenance

What it covers: Planned maintenance aligned to asset criticality and manufacturer guidance.
When a client needs it: When the facility cannot run on reactive work alone.
How SURVEX manages delivery: Calendars, completion records and exception reporting.
What gets reported: What was planned, completed, deferred and why.

Facility services

Cleaning

What it covers: Scheduled and on-demand cleaning for occupied, common and back-of-house areas.
When a client needs it: When presentation standards must be inspected, not assumed.
How SURVEX manages delivery: Frequencies, inspections and snag follow-up under SURVEX.
What gets reported: Inspection outcomes and outstanding presentation items.

Housekeeping

What it covers: Day-to-day housekeeping aligned to occupancy and operating hours.
When a client needs it: When occupied spaces need a consistent daily standard.
How SURVEX manages delivery: Defined routines coordinated with the wider facility programme.
What gets reported: Coverage, exceptions and follow-up.

Waste management

What it covers: Waste handling, collection coordination and related site presentation.
When a client needs it: When waste streams affect operations, appearance or compliance routines.
How SURVEX manages delivery: Defined frequencies and documented handling through SURVEX.
What gets reported: Service completion and outstanding waste issues.

Landscaping

What it covers: Grounds presentation and landscape maintenance where the facility requires it.
When a client needs it: When arrival experience and external presentation matter to the organization.
How SURVEX manages delivery: Scheduled programmes and inspected outcomes.
What gets reported: Completion against the agreed frequency.

Pest control

What it covers: Planned pest programmes and reactive treatments.
When a client needs it: When hygiene, storage or occupancy requires a documented programme.
How SURVEX manages delivery: Defined treatments, records and follow-up.
What gets reported: Treatment dates, findings and outstanding actions.

Specialist services

Fire & life safety

What it covers: Inspection, testing and specialist call-out for life-safety systems.
When a client needs it: When life-safety systems require qualified capability and a documented record.
How SURVEX manages delivery: Specialist capability engaged against SURVEX scheduling and records.
What gets reported: Inspection status, outstanding defects and close-out.

Elevators / lifts

What it covers: Specialist lift attendance, inspection support and call-out coordination.
When a client needs it: When vertical transportation affects occupancy or access.
How SURVEX manages delivery: Qualified capability assigned and monitored by SURVEX.
What gets reported: Call-outs, attendance and outstanding lift issues.

Access systems

What it covers: Access control, related specialist attendance and coordinated call-out.
When a client needs it: When entry, security systems or access faults affect the facility.
How SURVEX manages delivery: Scoped specialist work inside the SURVEX operating layer.
What gets reported: Attendance, resolution and open access issues.

Specialist engineering

What it covers: Defined engineering scopes that sit outside routine day-to-day trades.
When a client needs it: When the facility needs a specialist capability for a defined problem.
How SURVEX manages delivery: Sourced, assigned and verified against the SURVEX appointment.
What gets reported: Scope, attendance, findings and close-out.

Operations

Helpdesk

What it covers: Request intake and a single path into the operation.
When a client needs it: When the organization cannot keep coordinating multiple service numbers.
How SURVEX manages delivery: One intake, categorized, prioritized and handed into work orders.
What gets reported: Volume, open items and response against the appointment.

Work orders

What it covers: From request to assignment, attendance, completion and verification.
When a client needs it: When every job should leave a record.
How SURVEX manages delivery: SURVEX coordinates the work and the evidence.
What gets reported: Status, time stamps and close-out documentation.

Inspections

What it covers: Checklists and snags attached to the work they verify.
When a client needs it: When completion without inspection is not acceptable.
How SURVEX manages delivery: Inspection sits on the same record as the job.
What gets reported: Pass, fail, snags and follow-up.

Emergency response

What it covers: Coordinated response pathways for urgent facility events.
When a client needs it: When the facility needs a defined path, not an improvised phone tree.
How SURVEX manages delivery: Escalation through SURVEX against the appointment — not a guarantee of instant attendance.
What gets reported: Event, response, attendance and close-out.

SLA management

What it covers: Response and resolution clocks against the appointment.
When a client needs it: When leadership needs to see performance, not anecdotes.
How SURVEX manages delivery: Clocks, exceptions and reporting through SURVEX.
What gets reported: SLA position, at-risk items and exceptions.

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